Shipping policy
Last updated: October 14, 2026
Digital delivery
Digital-template purchases and template-and-print bundles include a downloadable guide with instructions and access to the Canva template described on the product page.
Digital access is supplied after payment is confirmed through the order download page and an email sent to the address used at checkout. If you cannot find it, check your spam folder and contact hello@diaristprints.com.
Digital-only purchases do not include a physical shipment.
Print Your Design is a printing service and does not include a Diarist Prints template unless expressly stated in the product description.
Before a printed order can begin
For a template-and-print bundle:
- Choose US Letter or A4 before editing, then open your template and personalize the magazine.
- Keep your finished design within the page allowance for the option you purchased. We confirm the size of your submitted design before printing.
- Open our Contact page, choose Submit finished design, and send your completed design link with your order number.
- Review and expressly approve the digital proof we provide.
For Print Your Design, choose the size and page count that match your finished design, then submit its link using the product-page instructions. If you have already ordered, use our Contact form, choose Submit finished design, and include your order number.
We accept accessible design or file links from services such as Canva, Google Drive and Dropbox. The link must allow us to access your finished design and obtain the file needed for printing. Follow the sharing instructions on the product page. If access or file settings prevent this, we will ask you to update them.
Production does not begin until we have the required design and your express proof approval. Silence is never treated as approval.
Please review your proof within 24 hours where possible to help avoid delays. If we are waiting for your design, corrections or approval, your order remains on hold.
Production and delivery estimates
The times below include both print production and delivery. They start after you approve your final design for printing, not on the original purchase date. Do not add a separate production period to these estimates.
| Destination | Tracked Standard | Tracked Express |
|---|---|---|
| United States | 6–10 business days | 5–8 business days |
| United Kingdom | 6–10 business days | 4–6 business days |
| Canada | 6–10 business days | 4–6 business days |
| Australia | 6–10 business days | Not currently offered |
Business days exclude weekends and relevant public holidays. Your editing time and time spent waiting for design submission, corrections or proof approval are additional. Express orders still require a completed design and final proof approval.
Available shipping methods and charges depend on your delivery address and are shown at checkout. If you need your magazine for a birthday or another fixed date, contact us before purchasing so we can check the expected timing for your destination.
Delivery dates are estimates unless we expressly agree to a guaranteed date. If we cannot meet an agreed or stated timeframe, we will notify you and explain the revised estimate and any cancellation or refund rights that apply. Where required, we will obtain your consent to a delay or provide a refund.
Addresses and tracking
Check the recipient’s name, address and contact details carefully. Tell us about corrections as soon as possible and preferably before approving your proof.
Address changes may no longer be possible once production or dispatch has begun. If your address error requires additional printing or shipping, we will explain any proposed charge before proceeding.
Tracking details, when available, are sent after dispatch. Tracking may not show movement immediately after a shipping label is created.
Delivery problems
Contact us promptly if your parcel appears lost, damaged or incorrectly delivered.
If tracking says delivered but you cannot locate the parcel, check nearby delivery locations and with household members, then contact us. We will help investigate and provide the remedy required under our Refund Policy and applicable law.
Carrier delays or the involvement of a third-party printer do not remove your statutory rights.
International charges
Where applicable, import duties, taxes or carrier clearance fees may be payable at the destination unless included or collected at checkout. We will not ask you to pay the same charge twice.
Questions and contact
For general questions about editing, ordering or delivery, start with our FAQs. If you still need help, contact us.
For finished-design submissions, order-specific help, address corrections, damaged or missing deliveries, or cancellation requests, use our Contact page or email us directly. Include your order number where available.
Email: hello@diaristprints.com
Phone: +1 (307) 545-3524
Diarist Prints — operated by T&D Commerce LLC