Refund policy
Last updated: October 14, 2026
Diarist Prints is operated by T&D Commerce LLC. This policy covers digital templates, template-and-print bundles, and Print Your Design orders.
At a glance
- Digital access: change-of-mind refunds are generally unavailable once access has been supplied, subject to your statutory rights.
- Printed orders: request cancellation before production begins, preferably before approving your proof. For a bundle, the digital portion already supplied is treated separately as explained below.
- A problem with your purchase? Contact us about access issues, damage, incorrect items or missing deliveries so we can help resolve it.
Digital products
Digital purchases provide access to a downloadable guide and the Canva template described on the product page.
Subject to your statutory rights, we do not offer change-of-mind refunds, exchanges or cancellations once digital access has been supplied.
Where the law requires consent to immediate digital delivery and acknowledgment of the loss of a cancellation right, that right is lost only when the required conditions have been met. This policy does not itself replace that consent.
Please contact us if your download or template cannot be accessed, a technical problem prevents normal use, the product materially differs from its description, or you have been charged twice.
We will investigate and help resolve the issue. If we cannot supply the product as described, we will provide the appropriate remedy, including a refund where required. You do not have to accept store credit instead of a refund you are legally entitled to receive.
Cancelling a printed order
You may request cancellation of the printing portion before your order enters production. Please contact us as soon as possible, preferably before approving your proof, because production may begin shortly after approval.
For template-and-print bundles, an approved cancellation normally refunds the printing portion and shipping charges for the cancelled, unshipped item. Any amount retained for digital access must be the digital portion disclosed at purchase and actually paid after applicable discounts.
The digital allocation is based on the digital-only price shown at the time of purchase, in the order currency, with applicable discounts allocated proportionately. It will never exceed the amount paid for the bundle.
Print Your Design is a printing service. No digital-template amount is deducted from a print-only cancellation unless a digital product was separately purchased.
These deductions do not override statutory refund rights or remedies for a defective digital product.
Once an order enters production, change-of-mind cancellation and design changes are no longer available. This does not affect remedies for defective, incorrect or undelivered goods.
Personalized items and proof approval
Printed magazines are made from your completed, approved design. We do not accept change-of-mind returns or exchanges for personalized items.
Before approving your proof, check names, dates, spelling, photographs, image quality, cropping, layout, page order, page count and any remaining placeholders.
Our review is a basic production-readiness check, not a full proofreading or design service. Errors present in the design you approved do not qualify for a free replacement or refund unless we or our production partner introduced the error, or applicable law requires otherwise.
Damaged, defective or incorrect items
Contact hello@diaristprints.com as soon as you notice a problem, preferably within 7 calendar days of delivery. This requested reporting period does not remove any statutory rights or automatically invalidate a later claim.
Include your order number, a description of the issue and, where available, clear photographs of the affected item, packaging and shipping label. We may request reasonable additional information to assess the problem.
We will arrange an appropriate remedy, which may include a replacement or refund. Where the law gives you a choice of remedy, we will respect that choice.
When a problem concerns only the printed portion of a bundle, the remedy normally concerns that portion. An unaffected digital product is treated separately, subject to applicable law.
Missing deliveries and returns
If your order appears lost or tracking shows delivery but you cannot locate it, contact us so we can investigate. A delivery scan does not automatically close your claim.
Please do not return an item until we provide instructions. A return may not be necessary. If we require the return of a confirmed defective or incorrect item, we will arrange or cover reasonable return shipping costs.
Do not send returns to a printer or our business mailing address without instructions.
Print variations
Small differences between a screen image and a physical print can occur. Minor variations within the stated product specifications are not necessarily defects.
This does not excuse missing pages, significant printing errors, failed binding, damage or other material failures to match the product description or approved design.
Refund payments and consumer rights
Approved refunds are issued to the original payment method unless another lawful method is agreed. Payment-provider processing times may vary. Shipping charges and taxes will be refunded where applicable or required by law.
Nothing in this policy excludes or limits consumer rights that cannot legally be excluded.
Contact: hello@diaristprints.com
Phone: +1 (307) 545-3524
Diarist Prints — operated by T&D Commerce LLC